FAQ

FAQ - Synohoop

What are the shipping times for your products?

We take 1-2 days to process your order, then delivery takes approximately 5-7 business days.

Do you ship worldwide?

Yes, absolutely. We ship our products internationally.

Where do you ship your product from?

Our offices are located in Paris, France. Products are shipped from our international warehouses located in China and Europe, subject to availability.

Do you provide product tracking information?

Yes, once your order has been shipped, you will receive an email with a tracking number. If you have not received it after 3 days, contact us at contact@synohoop.com .

Some items are missing from my order, what's happening?

Our products may be shipped separately depending on available inventory. If your order contains multiple items, they may come from different warehouses and arrive in separate packages. The rest of your order will arrive shortly.

I still haven't received my order. What's going on?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can track your order at any time with your tracking number. If you need assistance, please contact us at contact@synohoop.com .

I received a damaged item. What can I do?

We're sorry to hear this. Simply send us a photo of the damaged item to contact@synohoop.com , and we'll send you a replacement product as soon as possible.

Do you have a refund policy?

Yes, if you are not satisfied with your order, you can request a refund within 30 days of receiving your product. It must be returned in perfect condition, unused, and in its original packaging. Promotional items are non-refundable. For more information, see our refund policy.

If you have any further questions, please feel free to contact us at contact@synohoop.com .